Director, Account Management (Corporate)
Skills
About the Role
You'll lead a team of 8-10 Account Managers, playing a critical role in driving renewals and expanding customer relationships. You'll guide your team to exceed retention targets, uncover growth opportunities, and partner closely with Customer Success to deliver long-term client value. You'll bring data-driven leadership and strong management experience as you scale the Account Management function and drive continued success.
Requirements
- 10+ years of experience in sales, account management, or client success, with at least 5 years in people management
- Experience working seven-figure deals, strategic account servicing and renewal negotiations
- Strong aptitude for learning, particularly in a technical SaaS environment
- Experience operationalizing the customer journey
- Confident, consultative, and client-facing professional with a proactive personality
- Ability to thrive in a dynamic, entrepreneurial environment
- Strong rapport-building skills and a positive, energetic attitude
- Excellent oral, written, and presentation skills
- Great time management skills, even under pressure
- Willingness to travel as needed
Responsibilities
- Lead a team of Account Managers, helping them achieve and surpass renewal targets and uncover growth opportunities, working closely with Account Executives to close deals
- Drive customer outcomes by improving renewal rates, reducing churn, and expanding revenue through deeper client relationships and product adoption
- Manage revenue growth and forecasting, talent development, and shaping the customer narrative with data
- Coach and mentor your team on call coaching, best practices, and accountability
- Provide visibility into your team's performance to leadership
- Recruit top talent to build your growing team
- Collaborate with sales to drive successful growth outcomes
Benefits
- Performance-based bonus
- Equity
- Generous benefits program