Desktop Support Technician
Triune Infomatics Inc. is a privately held IT staffing and consulting company providing IT consulting, staffing, disability staffing, executive search, and AI-related consulting and talent services.
About Triune Infomatics Inc.
Founded in 2005, Triune Infomatics Inc. is a Pleasanton, California-based technology staffing and consulting company. Its current website offers client contact and job-application interactions, including active contract openings; its stated core business is staffing and consulting rather than a dedicated robotics product or service.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide white-glove end-user support through email, walk-ups, and Microsoft Teams. You will manage tickets and assets, repair Dell hardware, support Windows and Microsoft 365, deploy devices, troubleshoot VPN and printer issues, and assist with security-related endpoint matters.
Requirements
- Hands-on experience troubleshooting Dell desktop hardware and handling Dell RMA
- Experience with IT ticketing systems, preferably FreshService
- Experience troubleshooting endpoint VPN agent connectivity issues
- Experience with user data migration and endpoint setup
- Excellent communication and interpersonal skills
- Five years of experience with Microsoft Windows 10/11
- Five years of experience with Microsoft Office 365
- Microsoft Intune, Entra, or related certifications
- Experience supporting remote employees
- Familiarity with Dell Latitude hardware configurations
- Knowledge and practice of security best practices and clear desk policies
Responsibilities
- Provide white-glove end-user support through email, walk-ups, and Microsoft Teams
- Maintain ticket hygiene and resolve issues promptly
- Manage tickets in FreshService
- Manage assets and inventory
- Troubleshoot and repair Dell desktop and laptop hardware
- Diagnose and resolve Windows 10/11 issues
- Install and troubleshoot Microsoft Office 365 applications
- Manage Windows 11 imaging and deployment
- Onboard new hires, contractors, and consultants on hardware
- Assist with MFA Authenticator and CrowdStrike endpoint issues
- Support Global Protect VPN connectivity and network-related endpoint problems
- Perform user data migrations
- Troubleshoot printer connectivity
- Install and troubleshoot approved software
- Promote IT security best practices and enforce acceptable use policies
- Provide progress updates to the IT End User Services Manager