Deal Strategy and Operations Manager
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will architect complex enterprise transactions, develop pricing and commercial terms, own approvals from quote through signature, and turn deal data into insights. You will improve quote-to-cash processes, define system requirements, lead UAT and rollouts, and train Sales on deal construction and quoting.
Requirements
- 5+ years of Deal Desk, Deal Strategy, Commercial Operations, Revenue Operations, Legal Operations, or Sales Operations experience
- Experience owning complex enterprise SaaS deals from quote to cash
- Experience administering or optimizing CPQ tools
- Salesforce fluency in quoting, approvals, and deal reporting
- Understanding of enterprise SaaS contracts, including order forms, MSA, DPA, and SOW
- Communication and stakeholder-influence skills
- Ability to make judgment calls in ambiguous, fast-paced environments
- Based in India and available during standard IST business hours
Responsibilities
- Architect and execute complex enterprise transactions
- Build deal structures, pricing models, and commercial terms
- Own approval workflows from quote through final signature
- Analyze deal data, discount trends, and outcomes
- Lead win/loss and deal retrospectives
- Ensure deal structures align with revenue-recognition principles and financial goals
- Improve the quote-to-cash lifecycle
- Define business requirements for CPQ, CLM, and Salesforce enhancements
- Lead UAT and rollout of new processes and tooling
- Standardize and document workflows
- Train Sales on pricing, deal construction, and quoting
- Maintain a Deal Strategy Playbook
Benefits
- Equity