Customer Support Specialist
TransFICC provides hosted technology solutions for fixed-income trading.
Projects
About TransFICC
TransFICC develops and operates hosted fixed-income trading technology for banks and trading desks. Its offerings include One API for multi-venue connectivity, Rates, Credit, and IRS eTrading platforms, Credit Agent for automated bond quote negotiation and trading, Historical Data Service for analytics and backtesting, and Infrastructure & Hosting with global data-centre and cloud connectivity. The company focuses on financial institutions and dealers trading rates, credit, interest-rate swaps, repos, and municipal securities.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
This role focuses on maintaining and improving service standards in the Eastern Time Zone. You will work with customer support, technology teams, and product owners to solve customers' product and integration issues, ensuring high-quality service through a friendly, collaborative approach.
Requirements
- Excellent written and verbal communication skills
- Ability to engage across teams and manage internal interfaces
- Ability to manage system issues through to conclusion
- Experience with Linux/Unix systems and command-line interfaces
- Solid understanding of FIX protocol and electronic trading systems
- Comfort with technology and learning technical services
- Collaborative mindset and willingness to share responsibility
- Interest in delivering high-quality customer service
- Knowledge of fixed-income markets
- Experience with Linux/Unix scripting
- Some understanding of APIs
- Experience with GitHub
- Experience reading Java
Responsibilities
- Assist customers with integration queries and issues
- Aid customers with production queries and issues
- Investigate production alerts
- Manage and own production issues, coordinating internal colleagues to resolve them
- Manage production and UAT accounts
