Customer Support Business Transformation Planning Specialist
PayPay CorporationVisit PayPay Corporation website
Japanese fintech company operating the PayPay mobile payments service.
Maintainer signals as of 9/2/2026
Tokyo, Japan
About PayPay Corporation
PayPay Corporation develops and provides electronic payment services, including the PayPay mobile payment platform. It was founded on June 15, 2018, is headquartered in Tokyo, Japan, and currently operates an active financial-services platform integrating payments with card, banking, securities, and insurance offerings.
Skills
About the Role
Redesign merchant and user customer-support operations with AI assistance. Identify AI use cases from inquiry data and workflows, design AI-enabled processes and automation, define KPIs, measure results, and drive improvements while coordinating stakeholders and leading implementation and adoption.
Requirements
- Experience leading business transformation projects
- Experience driving AI utilization or automation projects
- At least 2 years of experience coordinating stakeholders and consolidating business requirements
- Self-directed learning and willingness to adopt current technologies
- Strong teamwork and ability to translate business needs into technical solutions
- Proposal, negotiation, coordination, logical thinking, process visualization, and document preparation skills are desirable
Responsibilities
- Identify AI application areas, analyze issues, and plan operational improvements using inquiry data and workflows
- Design customer-support processes and operations using generative AI and AI assistance
- Define KPIs, visualize operations, measure outcomes, and execute improvement initiatives
- Align with management and related departments and provide reporting
- Lead the strategy, implementation, and adoption of AI-enabled customer-support transformation
- Drive planning, negotiation, and implementation of semi-automation enabling collaboration between people and machines
Benefits
- Hybrid workstyle
- Super-flexible working hours with no core hours
- Weekends, public holidays, year-end, and New Year holidays
- 14 days of annual paid leave in the first year, prorated by joining month and available from the start date
- 3 or 5 personal leave days per year for illness, injury, medical appointments, and family or pet care
- Social insurance
- Corporate defined-contribution pension plan
- Exposure to customer-support systems across upstream planning through downstream operations
- Opportunity to build an AI-enabled customer-support platform and learn new technologies
- Collaboration with engineers, data analysts, and project managers
