Customer Success - UK/I
ElevenLabsVisit ElevenLabs website
AI voice technology company building lifelike speech synthesis and audio AI models.
About ElevenLabs
ElevenLabs is an AI voice company (elevenlabs.io) developing lifelike text-to-speech, voice cloning, dubbing and audio AI models used by millions of developers and enterprises.
Skills
About the Role
Own technical and commercial outcomes for customers across the UK and Ireland by leading onboarding, enablement, adoption, renewals, expansions, and cross-sell opportunities; advising customers on production deployments; analyzing usage and performance data; and collaborating cross-functionally.
Requirements
- 5+ years of Customer Success, Account Management, or Technical Account Management experience
- Complex B2B SaaS, Developer Tools, or AI/ML product experience
- Experience managing a defined book of business
- Fluent English
- UK and Ireland market experience
- AI agent building and deployment experience
- API integration and SDK experience
- Cross-functional collaboration experience
- Revenue quota ownership
- Renewal and cross-sell experience
- Problem-solving, technical, and analytical skills
- Customer relationship management skills
- Ability to work independently in a remote or distributed environment
Responsibilities
- Run onboarding, enablement, and growth across the platform
- Advise customers on production deployment
- Analyze usage and performance data
- Drive revenue retention and growth
- Own renewals, upsells, and cross-sell opportunities
- Manage a defined book of business against retention and expansion targets
- Collaborate with Sales, Engineering, Product, Marketing, and customer success leadership
Benefits
- Annual discretionary professional development stipend
- Annual discretionary social travel stipend
- Annual company offsite
- Monthly co-working stipend
