Customer Success - Southern Europe
ElevenLabsVisit ElevenLabs website
AI voice technology company building lifelike speech synthesis and audio AI models.
About ElevenLabs
ElevenLabs is an AI voice company (elevenlabs.io) developing lifelike text-to-speech, voice cloning, dubbing and audio AI models used by millions of developers and enterprises.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Own technical and commercial outcomes for customers across Southern Europe by leading onboarding and enablement, advising on production deployments, analyzing usage and performance, improving adoption, managing renewals and expansion, and driving revenue growth.
Requirements
- 5+ years of Customer Success, Account Management, or Technical Account Management experience
- Experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
- Experience owning and managing a book of business
- Fluency in Spanish and/or Italian and English
- Experience working across the Southern Europe market
- Experience building and deploying AI agents
- Experience with API integrations and SDKs
- Cross-functional experience with Sales, Engineering, Product, and Marketing
- Experience owning revenue quotas and closing cross-sell opportunities
- Strong problem-solving, technical, analytical, communication, and interpersonal skills
Responsibilities
- Run customer onboarding and enablement
- Drive customer growth across the platform, speech models, creative tools, and Agents
- Advise customers on production deployment
- Analyze usage and performance data to identify friction
- Drive adoption and measurable customer value
- Own renewals, upsells, cross-sell, and revenue expansion
- Manage a defined book of business
- Partner with Sales, Engineering, Product, Marketing, and Customer Success leadership
Benefits
- Annual professional development stipend
- Annual colleague travel stipend
- Annual company offsite
- Monthly co-working stipend