Ripple helps financial institutions transform global payments by providing blockchain-powered infrastructure for cross-border payments, digital asset custody, and stablecoin solutions. With it, users can enable instant settlements, reduce costs, and access new markets. The company was originally founded as OpenCoin in 2012 and rebranded to Ripple in 2015.

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Skills

B2b Coaching Cross-Functional Collaboration Cross-Sell Custody Customer Success Financial Analysis Payments Relationship Management Stakeholder Management Upsell

Candidate Availability

Onsite · New York · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

Drive revenue and product adoption across Ripple's customer base by deepening customer relationships, scaling payments volume, implementing custody solutions, identifying cross-selling opportunities, advising customers, conducting financial analysis, leading cross-functional initiatives, and improving processes.

Requirements

Fluency in English; Spanish is a bonus.
10+ years of customer-facing experience at financial institutions and/or a FinTech or crypto organization.
Understanding of multi-stakeholder management in complex environments.
Experience developing and launching complex technology and B2B business solutions.
Experience building and managing relationships in cross-functional, global teams.
Excellent interpersonal and coaching skills, with the ability to inspire others by leading by example.
Highly self-motivated, proactive, and impact-oriented.

Responsibilities

Develop a deep understanding of each customer's technical solutions, organization, decision-making, aspirations, and needs.
Serve as a customer advisor and advocate, helping customers realize product potential and develop new solutions.
Conduct financial, business, and value analysis focused on cost reduction and revenue growth.
Navigate upsell and cross-sell opportunities through deal execution with cross-functional partners.
Lead initiatives with Engineering, Technical Services, Sales, Business Development, Finance, Product Marketing, and Legal.
Collect customer and marketplace feedback and communicate it throughout Ripple.
Identify and champion internal process improvements.

Benefits

Professional development budget
Flexible in-office collaboration schedule
Bi-weekly all-company meeting with leadership
Team offsites, team bonding activities, and happy hours
Competitive bonuses and equity
Healthcare, retirement, family-forming, and family-support benefits
Employee giving match
Mobile phone stipend
R&R days
Wellness reimbursement
Generous vacation policy
Parental leave and family-planning benefits
Catered lunches and stocked kitchens