Customer Success Manager Strategic Accounts
Spiko is a French MiFID-licensed fintech that issues tokenized money market funds invested in treasury bills and bank swaps, offering daily yields with daily liquidity.
Funding
Projects
About Spiko
Spiko is a Paris-based fintech licensed by the French ACPR as a MiFID investment firm, offering regulated tokenized money market funds to businesses and individuals. Its products invest in treasury bills from core Eurozone countries or use collateralized total return swaps with Tier 1 banks to deliver daily interest. Fund shares are issued as ERC-20 tokens on public blockchains including Ethereum, Stellar, Arbitrum, and Polygon, enabling 24/7 transfers and API access. Spiko acts as transfer agent, tokenization platform, and broker. Products are supervised by the French AMF.
Skills
About the Role
You will own relationships with strategic VIP accounts from onboarding through retention and expansion. You will lead business reviews, identify growth opportunities, monitor account health, and coordinate resolutions for complex client issues. You will also create scalable engagement programs, synthesize client feedback, and improve customer-success processes and playbooks.
Requirements
- 3 to 5 years of experience in customer success or strategic account management
- Experience in a startup, fintech, or B2B SaaS environment
- Excellent written and verbal communication skills
- Ability to lead business reviews with senior stakeholders and present data-driven recommendations
- Ability to work with clients across multiple European jurisdictions
- Native-level French with excellent writing skills
- Professional proficiency in English
Responsibilities
- Manage strategic client relationships from onboarding through retention and expansion
- Lead regular business reviews and maximize client value from products
- Identify expansion and upsell opportunities and coordinate with the commercial team
- Monitor account health and act early to prevent churn
- Coordinate resolution of complex VIP client issues with Product, Compliance, and Operations
- Design and execute scalable client engagement strategies
- Gather and synthesize client feedback to inform product and service improvements
- Identify client-experience pain points and propose improvements
- Build and refine customer-success playbooks, escalation procedures, and frameworks
Benefits
- Stock options
- Central Paris office
- Remote work up to 2 days per week and one full remote week per month
- Latest-generation laptops and industry-leading software
- Health insurance fully covered
- Monthly perks budget
- 50% public transport pass coverage or Forfait Mobilités Durables
- Referral bonus
- Regular afterworks and biannual offsites