Customer Success Manager
Stablecoin rails for real-world payments.
Projects
About StraitsX
StraitsX is a Singapore-headquartered provider of regulated stablecoin and digital-payment infrastructure. It issues fiat-backed stablecoins including XSGD, XUSD, and XIDR, and provides settlement, wallet, dedicated virtual accounts, card issuance, QR-payment connectivity, OTC trading, and API services.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will develop deal-sizing and pricing models, reconcile processing revenue, and resolve performance discrepancies. You will design sales quotas and commissions, manage the CRM and revenue forecasts, create executive dashboards, and lead Project Everest across commercial, finance, product, compliance, and operations functions.
Requirements
- At least 6 years of experience in business management, revenue operations, commercial strategy, or sales operations within fintech, banking, cards, or payments.
- Commercial and financial judgment.
- Experience with deal sizing, pricing frameworks, and profitability assessment.
- Experience with processing and settlement data, revenue forecasting, and revenue reconciliation.
- Experience designing sales targets and incentive plans.
- Proficiency in HubSpot or Salesforce.
- Advanced Excel or Google Sheets skills.
- Stakeholder management and project delivery skills.
Responsibilities
- Develop deal-sizing and pricing models for card issuing and international payments.
- Establish margin thresholds and coordinate approvals.
- Reconcile processing revenue against contracted business and settlement volumes.
- Identify revenue leakage and resolve performance discrepancies.
- Design sales quotas and manage commission calculations.
- Manage HubSpot or Salesforce configuration, pipeline quality, and forecasts.
- Deliver executive dashboards and monthly business reviews.
- Lead the rollout of Project Everest and align cross-functional delivery.