Customer Success Manager GSI
AI safety and research company building reliable, interpretable, and steerable AI systems, including the Claude product family and developer platform.
Funding history
About Anthropic
Anthropic PBC develops frontier AI systems and deploys them through Claude products and the Claude Platform, with a stated focus on safety, interpretability, and steerability.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will advise systems-integrator customers on adopting and scaling Claude products. You will manage strategic relationships and lifecycle plans, drive usage planning and optimization, measure customer value and ROI, identify new use cases, lead change-management programs, and develop scalable engagement playbooks.
Requirements
- 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
- Experience working with enterprises in systems-integrator industries
- Technical fluency in AI/ML concepts, API integrations, and software implementation patterns
- Experience with consumption-based and seat-based business models
- Experience managing a portfolio of accounts and driving measurable outcomes
- Ability to identify growth opportunities and create expansion plans
- Bachelor’s degree or equivalent education, training, or experience
Responsibilities
- Build strategic relationships with customer decision makers
- Advise customers on API, Claude for Enterprise, and Claude Code
- Drive usage planning and identify optimization opportunities
- Socialize product roadmaps and engage Product PMs
- Measure business outcomes, ROI, and customer impact
- Identify new use cases across customer departments and workflows
- Lead change-management, training, and organizational-enablement programs
- Manage account plans and Quarterly Business Reviews
- Develop scalable engagement strategies and playbooks
Benefits
- Optional equity donation matching
- Generous vacation
- Parental leave
- Flexible working hours