Customer Success Manager
Elliptic helps businesses detect and prevent financial crime in crypto through blockchain analytics and compliance solutions.
Funding history
Investors
About Elliptic
Elliptic provides blockchain analytics tools for financial institutions, crypto businesses, and regulators to manage risk and investigate crime. Their platform enables real-time wallet screening, transaction monitoring, and cross-chain investigations to ensure regulatory compliance and prevent financial crime.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Manage a nominated portfolio of enterprise customers, driving profitable contract revenue, retention, renewals, upsells, cross-sells, strategic account planning, proposals, QBRs, product demos, and commercial negotiations.
Requirements
- Extensive Customer Success experience managing retention and expansion opportunities.
- Experience working with customers across a region and multiple countries or states.
- Experience with payment scheme and architecture data flow diagrams.
- Understanding of digital assets and customer business models.
- Ability to analyze customer usage and engagement data.
- Experience managing churn or downsell conversations.
- Ability to evaluate pricing and product-term requirements.
- Collaborative experience working with Account Executives and Solutions Consultants.
- Understanding of complex B2B sales methodologies.
- Solid Account Management experience selling SaaS solutions.
- Demonstrated quota overachievement.
- Interest in digital assets and the crypto economy.
- Bonus: AML/KYC, forensics, payments, crypto, compliance workflows, or financial-services SaaS experience.
Responsibilities
- Build relationships with key account stakeholders.
- Manage customers from onboarding through renewal and expansion.
- Serve as the primary internal and external account contact.
- Analyze utilization data and proactively mitigate renewal risk.
- Develop upsell and cross-sell opportunities.
- Build strategic account plans and manage the commercial cycle.
- Scope expansion opportunities and convert customer needs into qualified opportunities.
- Develop custom proposals and conduct QBRs, kickoff calls, and product demos.
- Negotiate terms and renewals.
- Meet and exceed quarterly and annual quotas.
Benefits
- Hybrid working with the option to work from almost anywhere for up to 90 days per year.
- £500 remote working budget.
- $1,000 learning and development budget.
- 25 days of annual leave plus bank holidays.
- Extra day off for your birthday.
- 16 weeks of fully paid parental leave.
- Private health insurance.
- Mental health support.
- Life assurance covering four times salary.
- Cycle to Work Scheme.