Customer Success Manager, Corporate
Skills
About the Role
You will be central to ensuring clients realise measurable outcomes from their investment in the platform. Partnering with Account Managers, you will optimise the customer journey and deliver value from the moment clients join AlphaSense by focusing on strong product adoption and engagement. You will proactively monitor usage, adoption, and account health, while aligning AlphaSense to client goals and embedding the platform into clients' day-to-day workflows.
Requirements
- 2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role (financial data experience a plus)
- Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes
- Comfortable using data to inform decisions, with strong organisational and time-management skills
- A proactive, curious, and consultative professional who thrives in fast-paced environments and values collaboration
- Excellent communication skills with a demonstrable track record for collaborating in a cross-functional environment
Responsibilities
- Engage with end users through virtual and in-person meetings, email, and warm calling to deliver value through platform adoption and use case mapping
- Monitor usage, deliver tailored strategies, and lead client sessions that unblock barriers to feature adoption
- Guide new clients through onboarding, training, and best-practice adoption both virtually and in person
- Partner with sales and account management teams to strengthen adoption and support renewals
- Leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen customers' ROI case
- Act as the advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams
- Collect client value stories and statements to shape priorities and guide strategy