Customer Success Manager - Federal
1Kosmos is an identity security company providing a platform for identity verification, passwordless authentication, and reverification across the user lifecycle. It serves workforce, consumer, and citizen identity use cases, helping organizations securely onboard and authenticate users while protecting personal data.
Funding
Projects
About 1Kosmos
1Kosmos offers a single platform that verifies identity at onboarding, enables passwordless authentication across systems, and reverifies users when risk changes, all built with government-grade security. Its privacy-first, decentralized architecture ensures user identity data stays with the user rather than being centrally stored or monetized, using verified biometrics and user-controlled, reusable decentralized credentials. The company serves workforce identity (employee onboarding and authentication), customer identity (consumer onboarding and fraud prevention), and citizen identity (secure access to government services) use cases, with clients such as Concentrix deploying passwordless authentication across hundreds of thousands of users. 1Kosmos integrates with existing enterprise systems like ServiceNow via pre-built integrations and APIs, and has been recognized by analyst firms including Gartner and KuppingerCole as a leader in identity verification and passwordless authentication.
Skills
About the Role
You will own the post-sales relationship with federal customers, ensuring successful onboarding and long-term adoption of the 1Kosmos platform. You will serve as the primary point of contact for federal agency stakeholders, including IT, InfoSec, and program managers, driving user engagement and managing project milestones through onboarding, enablement, and early usage. You will work closely with the Implementations team to track timelines, proactively identify risks, and remove blockers. You will monitor usage, identify adoption gaps, and lead regular business reviews, while advocating for customer needs internally and identifying upsell or expansion opportunities as trust deepens. You will become an expert in 1Kosmos identity offerings and how they align with federal digital identity mandates, and share best practices and thought leadership with federal stakeholders. This is a 6-month contract role with a strong opportunity to convert into a full-time permanent position based on performance and federal program growth.
Requirements
- U.S. Citizen (mandatory for federal work)
- 3–7 years of experience in Customer Success, Program Management, or Federal Account Management
- Experience working with U.S. federal agencies (civilian or defense), either directly or as a vendor
- Experience at an identity, cybersecurity, or SaaS platform company
- Strong communication and relationship-building skills with technical and non-technical stakeholders
- Ability to project manage complex onboarding/deployments across functions
- Comfortable with identity/security concepts: SSO, MFA, PKI, FIDO2, FedRAMP, Zero Trust
- Understanding of federal procurement and compliance (ATO, TIC 3.0, ICAM frameworks)
- Previous experience in startup/growth-stage environment
- Ability to obtain a Top Secret/SCI clearance is required; active clearance strongly preferred
Responsibilities
- Own the post-sales relationship with federal customers, ensuring successful onboarding and long-term adoption
- Drive user engagement and manage project milestones through onboarding, enablement, and early usage
- Serve as the primary point of contact for federal agency stakeholders
- Ensure delivery aligns with customer security, compliance, and operational needs
- Partner with Implementations to track timelines, proactively identify risks, and remove blockers
- Monitor usage, identify adoption gaps, and lead regular business reviews
- Advocate for customer needs internally and identify upsell or expansion opportunities
- Become an expert in 1Kosmos identity offerings and federal digital identity mandates
- Share best practices and thought leadership with federal stakeholders