Customer Success Manager, Corporate

5 hours agoSeniorSalary: 80K - 95KChicago; New York, New York, United States Customer Support Jobs by Tribeca Venture Partners

Skills

Adoption Renewals Time Management Relationship Building Organization Saas Customer Success Stakeholder Management Financial Services Communication Data Analysis Training Onboarding Retention Account Management Cross-Functional Collaboration

About the Role

You will be central to ensuring clients realize measurable outcomes from their investment in the AlphaSense platform. Partnering with Account Managers, you will optimize the customer journey and deliver value from the moment clients join AlphaSense by focusing on strong product adoption and engagement. You'll support clients across major verticals including Technology/Media/Telecom, Consumer Packaged Goods, Energy + Industrials, Professional Services, Consulting, and Life Sciences, working with varied personas such as Investor Relations, Corporate Strategy, Competitive Intelligence, and Corporate Development. Your day-to-day work will be dynamic, engaging end users through virtual and in-person meetings, email, and calls, all aimed at driving platform adoption and mapping use cases.

Requirements

2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role (financial services experience a plus)
Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes
Comfortable using data to inform decisions, with strong organizational and time-management skills
A proactive, curious, and consultative professional who thrives in fast-paced environments and values collaboration
Excellent communication skills with a demonstrable track record for collaborating in a cross-functional environment

Responsibilities

Engage end users through virtual and in-person meetings, email, and calls to deliver value through platform adoption and use case mapping
Monitor usage and deliver tailored strategies to drive adoption and value
Lead client sessions that unblock barriers to feature adoption
Guide new clients through onboarding, training, and best-practice adoption
Partner with sales and account management teams to strengthen adoption and support renewals
Articulate AlphaSense's differentiated and competitive value
Leverage insights, analytics, and feedback to anticipate risks and highlight wins
Strengthen customers' ROI case for AlphaSense
Act as the advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams
Collect client value stories and statements to shape priorities and guide strategy

Benefits

Performance-based bonus
Equity
Generous benefits program