Customer Success Manager Beneficial Deployments Life Sciences
AI safety and research company building reliable, interpretable, and steerable AI systems, including the Claude product family and developer platform.
Funding history
About Anthropic
Anthropic PBC develops frontier AI systems and deploys them through Claude products and the Claude Platform, with a stated focus on safety, interpretability, and steerability.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage strategic life-sciences accounts and scaled engagement programs that help research organizations adopt Claude. You will optimize deployments, implement change-management plans, guide technical and data-governance readiness, run webinars and hackathons, and demonstrate the scientific and operational value achieved.
Requirements
- 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
- 3+ years of life-sciences research experience
- Experience working with life-sciences organizations
- Understanding of industry regulations, risk, and compliance
- Experience with consumption-based and seat-based business models
- Experience designing and delivering one-to-many customer programs
- Technical fluency in AI/ML concepts, API integrations, and software implementation patterns
- Experience explaining technical products to scientific, technical, and leadership audiences
- Bachelor’s degree or equivalent education, training, or experience
Responsibilities
- Build strategic relationships with research leaders, investigators, program directors, and IT teams
- Develop expertise in the API, Claude for Enterprise, Claude Code, and Claude for Life Sciences
- Monitor usage and drive adoption across strategic accounts
- Develop and execute change-management and organizational-enablement strategies
- Establish playbooks, templates, and health metrics for life-sciences customer success
- Design and run webinars, hackathons, onboarding programs, office hours, and researcher communities
- Guide partners on SSO, provisioning, workspace configuration, and research-data handling
- Document value from research productivity, time-to-insight, program effectiveness, cost savings, and mission impact
- Partner with Marketing to develop success stories and reference accounts
Benefits
- Competitive compensation and benefits
- Optional equity donation matching
- Generous vacation
- Parental leave
- Flexible working hours