Customer Success Lead
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You build lasting relationships with small business clients by answering questions, providing guidance, resolving issues, and demonstrating the value of their marketing services. You manage client tickets, handle website edits, coordinate complex requests, address cancellation concerns, recommend solutions, and maintain detailed interaction records.
Requirements
- Bachelor’s degree
- Previous customer success or sales experience preferred
- Excellent written and verbal communication skills
- Strong follow-up and problem-solving abilities
- High attention to detail
- Ability to prioritize and manage multiple responsibilities
- Proactive approach to client partnerships
Responsibilities
- Handle inbound and outbound client calls
- Manage client tickets and Business Management Platform inquiries
- Complete minor website edits involving text and photos
- Resolve client issues during the first call when possible
- Partner with web design and SEO teams on complex requests
- Build and maintain client relationships
- Address cancellation requests with tailored solutions
- Recommend solutions that drive adoption and maximize return on investment
- Maintain accurate records of client interactions
Benefits
- Competitive base salary and bonus program
- 3 weeks of paid time off
- 9 paid holidays
- 2 personal days
- Volunteer Time Off
- Health insurance
- Dental insurance
- Vision insurance
- Pet insurance
- 401(k) with company match
- Employee Stock Purchase Plan
- Company-provided laptop