Customer Activation Manager | Scaled

Skills

About the Role

You own onboarding, activation, and growth for self-service customers. You master Ramp’s integration and configuration options, onboard micro-SMB and SMB accounts, manage a high-volume book of business, coordinate follow-up and proactive outreach, share customer feedback with Product, identify automation opportunities, and help maintain customer satisfaction.

Requirements

• Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization
• Exceptional project management and time management skills
• Excellent verbal and written communication skills
• Desire for ownership and growth
• Proven track record meeting weekly or monthly KPIs
• Experience owning a book of business of more than 100 customers
• Ability to anticipate customer needs and position product solutions
• Experience with accounting software or accounting
• Experience with financial services sales

Responsibilities

• Master Ramp integration and configuration options
• Drive efficient and complete customer onboarding at scale
• Own micro-SMB and SMB accounts
• Onboard customers within 60 days and fewer than two calls
• Manage implementation, follow-up, and proactive outreach priorities
• Partner with Product to prioritize customer feedback and pain points
• Identify opportunities to automate and scale onboarding
• Maintain high customer satisfaction

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• Medical, dental, and vision insurance
• One Medical annual membership
• 401(k) with employer match
• Fertility HRA
• Paid parental leave
• Pet insurance
• In-office lunch, snacks, and drinks
• Relocation support to NYC or SF
• Life, AD&D, and disability coverage
• Group Retirement Plan with employer match
• Employee Assistance Program and virtual care
• Private medical insurance
• Virtual GP and at-home care
• Workplace pension