Customer Activation Manager | Scaled
Ramp is an AI-powered financial operations platform for businesses, combining corporate cards, expense management, bill payments, accounting automation, procurement, travel, treasury, and related finance workflows.
About Ramp
Ramp is a privately held New York financial-services company founded in 2019. Its platform combines corporate cards, spend and expense management, bill payments, accounting automation, procurement, travel, treasury, and other financial-operations services. Ramp reports serving more than 70,000 companies.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Own onboarding, activation, and growth for Ramp’s self-service customers by mastering integration and configuration options, onboarding micro-SMB and SMB accounts, managing a high-volume book of business, coordinating outreach, sharing customer feedback with Product, identifying automation opportunities, and maintaining customer satisfaction.
Requirements
- Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization
- Exceptional project management and time management skills
- Excellent verbal and written communication skills
- Desire for ownership and growth
- Proven track record meeting weekly or monthly KPIs
- Experience owning a book of business of more than 100 customers
- Ability to anticipate customer needs and position product solutions
- Experience with accounting software or accounting
- Experience with financial services sales
Responsibilities
- Master Ramp integration and configuration options
- Drive efficient and complete customer onboarding at scale
- Own micro-SMB and SMB accounts
- Onboard customers within 60 days and fewer than two calls
- Manage implementation, follow-up, and proactive outreach priorities
- Partner with Product to prioritize customer feedback and pain points
- Identify opportunities to automate and scale onboarding
- Maintain high customer satisfaction
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental, and vision insurance
- One Medical annual membership
- 401(k) with employer match
- Fertility HRA
- Paid parental leave
- Pet insurance
- In-office lunch, snacks, and drinks
- Relocation support to NYC or SF
- Life, AD&D, and disability coverage
- Group Retirement Plan with employer match
- Employee Assistance Program and virtual care
- Private medical insurance
- Virtual GP and at-home care
- Workplace pension