Customer Engagement and Industry Advocacy Europe Lead

Skills

About the Role

You will lead European customer advocacy and executive engagement programs, including customer advisory boards and merchant communities. You will bring merchant perspectives into product and commercial decisions, represent customer interests with industry and regulatory stakeholders, and develop conference strategy and thought-leadership content.

Requirements

• 5+ years of hands-on experience in payments, acquiring, or merchant fintech
• Knowledge of European payment trends, card-network rules, PSD3, open banking, and instant payments
• Experience as a keynote speaker, panelist, or executive moderator
• Experience building customer advisory boards, executive engagement programs, and customer communities
• Experience shaping product strategy and roadmaps through customer insights
• Experience representing a company in industry forums and influencing regulators, card networks, and partners
• Experience leading strategic initiatives in a global matrixed organization

Responsibilities

• Design, launch, and manage European Customer Advisory Boards
• Build merchant communities and executive engagement programs
• Integrate merchant perspectives into product decisions, roadmaps, and commercial strategies
• Drive adoption of community initiatives throughout the customer lifecycle
• Present on European payment trends, card-network rules, and regulatory frameworks
• Represent customer and business perspectives in industry boards, forums, and working groups
• Influence card networks, partners, and regulatory stakeholders
• Lead executive conference speaking strategy
• Develop and publish thought-leadership content
• Partner with Marketing, PR, and Communications on industry outreach