Customer Adoption Manager
POSaBIT is a fintech company providing point-of-sale and payment technology for cannabis retailers and brands. Its platform supports retail operations, online ordering, loyalty, reporting, compliance, and payment workflows.
Funding history
Investors
Projects
About POSaBIT Inc.
Established in 2015, POSaBIT provides cannabis-industry point-of-sale and payment solutions. Its offerings include POSaBIT POS for inventory, reporting, loyalty, discounts, compliance, ecommerce and delivery workflows; POSaBIT Menus for integrated online ordering; Pocket POS for mobile retail workflows; and POSaBIT Brands for real-time reporting, inventory tools, product catalogs and B2B ACH payments. The company serves cannabis retailers, merchants, and cannabis brands.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Drive product adoption and engagement across POSaBIT's existing customers by building relationships, increasing utilization, supporting launches, diagnosing friction, solving problems cross-functionally, creating customer-facing campaigns, and sharing customer feedback.
Requirements
- At least 5 years of relevant experience in customer success, product adoption, account management, merchant or customer marketing, or another adoption-focused role
- Located in Western Washington
- Own a car
- Willingness to travel to customer stores weekly
- Strong relationship-building and communication skills
- Comfort with payments and/or point-of-sale products, or ability to learn quickly
- Cannabis industry knowledge is a plus
- Ability to create compelling customer messaging
- Proactive and self-directed approach to owning outcomes
- Willingness to solve problems in a startup environment
Responsibilities
- Drive product adoption across the customer base
- Increase adoption of payments, point of sale, ecommerce menus, loyalty, and brands
- Own customer payments adoption, processing volume, attach rate, and feature utilization
- Identify underutilizing customers and activate them on payments
- Diagnose customer friction and support customer onboarding
- Partner with Support, Product, and Payments teams to remove blockers
- Build and nurture customer relationships
- Design and execute customer-facing marketing campaigns and communications
- Support product launches within the merchant base
- Surface customer insights and feedback
Benefits
- Remote-first work arrangement
- Health insurance
- Dental insurance
- Vision insurance
- 401k
- Equity plans
- Professional growth and development opportunities