Senior Customer Success Manager
Crusoe is an AI infrastructure company that designs, builds, and operates AI data centers and a cloud platform. It provides managed AI services, GPU compute, model fine-tuning and inference, and infrastructure operations for organizations building and deploying AI workloads.
Maintainer signals as of 8/23/2026
Funding history
Projects
About Crusoe
Crusoe, the AI factory company, provides Crusoe Cloud and Crusoe Intelligence Foundry for AI development and production. Its offerings include managed inference, serverless fine-tuning, high-performance NVIDIA and AMD compute, accelerated storage, RDMA networking, managed Kubernetes and Slurm, and operations tooling. The company also designs, builds, and operates modular AI data-center infrastructure using an energy-first approach, serving customers that need scalable training, inference, and AI platform infrastructure.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will develop and maintain strong customer relationships, understand business and technical needs, guide customers through cloud-based AI and ML implementations, and support Kubernetes solutions. You will coordinate customer journeys with Product and Engineering, monitor performance and return on investment, deliver training, resolve issues, and provide strategic advice on industry and technical developments.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field
- Proven experience in customer success, technical account management, or a similar role in a technology-driven environment
- Strong technical foundation in cloud computing platforms, AI, and ML technologies
- Excellent interpersonal, communication, and presentation skills
- Ability to build relationships at all levels within an organization
- Ability to work in a fast-paced environment with ambiguous and iterative fact-sets
Responsibilities
- Develop and maintain strong customer relationships
- Work on case studies highlighting customer successes
- Act as a liaison between customers and the technical team
- Provide technical guidance and support for cloud-based AI and ML solutions
- Conduct regular reviews and report on customer progress
- Coordinate with Product and Engineering to define customer journeys
- Stay current with industry trends, technical advancements, and regulatory changes
- Deliver customer training sessions and workshops
- Address and resolve customer concerns
Benefits
- Restricted Stock Units
- Paid time off
- Paid holidays
- Comprehensive health insurance
- Dental insurance
- Vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance
- Short-term disability insurance
- Long-term disability insurance
- Professional development
- Tuition reimbursement
- Mental health and wellness support
- Commuter benefits for parking and transit
- Cell phone stipend
- 401(k) retirement plan with company match up to 4% of salary
- Volunteer time off