Ripple helps financial institutions transform global payments by providing blockchain-powered infrastructure for cross-border payments, digital asset custody, and stablecoin solutions. With it, users can enable instant settlements, reduce costs, and access new markets. The company was originally founded as OpenCoin in 2012 and rebranded to Ripple in 2015.

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Skills

Account Management Adoption Cash Management Customer Success Finance Fintech Fx Liquidity Onboarding Payments Project Management Retention Saas Treasury

Candidate Availability

Canada · Required Toronto · Required Hybrid · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will guide enterprise treasury and finance customers from onboarding through long-term strategic use, helping them achieve measurable outcomes across cash management, foreign exchange, liquidity, and payment workflows. You will build trusted relationships with senior stakeholders, develop success plans, manage lifecycle engagements, resolve obstacles, and coordinate with internal teams on implementation, adoption, expansion, and renewals.

Requirements

7+ years of customer success, account management, or enterprise software sales experience
Treasury management, fintech, banking, or enterprise SaaS experience preferred
Understanding of corporate treasury operations
Cash management knowledge
Foreign exchange knowledge
Liquidity management knowledge
Payment workflow knowledge
Ability to interact with treasury analysts, finance managers, CFOs, and C-suite stakeholders
Executive presentation and communication skills
Project management skills
Data-driven engagement and outcome tracking
Creative problem-solving skills
Bachelor’s degree in Finance, Business, or a related field
Occasional travel flexibility

Responsibilities

Develop trusted advisor relationships with customer stakeholders
Drive product adoption and business value realization
Guide customers through onboarding and long-term strategic use
Co-create value achievement and success plans
Develop and scale customer lifecycle engagements
Address customer inquiries and manage obstacles
Establish regular touchpoints with treasury and finance teams
Advocate for customers internally
Partner with cross-functional teams on implementation, adoption, expansion, and renewals
Relay customer feedback to Product, Engineering, Sales, and Support teams

Benefits

Flexible decision-making on working in the office more than 10 days per month
Competitive benefits covering physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend
R&R days
Wellness reimbursement
Vacation policy
Parental leave policies
Family planning benefits
Catered lunches
Fully stocked kitchens with premium snacks and beverages