Creative Support Specialist Enterprise
RunwayVisit Runway website
Runway is an AI company building generative media, developer, and robotics products on top of its real-world intelligence and general world models.
Distributed
Funding history
About Runway
Runway provides a cloud creative suite for generating and editing video, images, and audio; an API platform for developers; and a robotics toolkit for policy inference, simulation, and synthetic data generation powered by its GWM-1 general world model.
Skills
About the Role
You will support enterprise customers across email, chat, Slack, and calls. You will investigate technical issues, create actionable bug reports, test AI support automation, maintain knowledge resources, and identify recurring issues to improve customer experiences.
Requirements
- Experience with video editing, content creation, creative workflows, or generative AI tools
- 3–5+ years in customer-facing technical roles
- Experience handling enterprise customers and complex escalations
- Ability to work autonomously with minimal supervision
- Examples of process improvements or systems built
Responsibilities
- Manage complex customer inquiries across email, chat, and Slack
- Provide technical and creative support to enterprise customers through written communication and calls
- Investigate technical issues and create detailed bug reports
- Test AI support automation for quality and accuracy
- Partner on enterprise implementation and adoption
- Maintain knowledge-base content, documentation, and support processes
- Identify systemic issues and suggest improvements
- Escalate issues appropriately or own them through resolution