Business Development Executive - French Speaking

Skills

About the Role

You engage prospective SME members, address objections, and explain the value of financial products. You call applicants to support onboarding, convert leads into active members, verify documentation with KYC agents, troubleshoot application issues, recommend additional services, and share onboarding feedback with internal teams.

Requirements

• Native-level spoken and written French
• Experience in telesales, business development, or customer service
• Proven ability to convert leads into customers
• Ability to upsell relevant products and maximize revenue opportunities
• Ability to adapt to changing priorities and market dynamics
• Strong problem-solving skills
• Attention to detail for KYC and compliance processes
• Knowledge of compliance, KYC, AML, or financial regulations
• Experience in the fintech sector
• Experience using Zendesk, predictive dialers, or CRM and sales engagement tools

Responsibilities

• Engage prospective SME members and address objections
• Communicate the benefits of the Tide app
• Call prospective members who have started applications
• Guide applicants through the completion process
• Build relationships with prospective members
• Understand business needs and identify relevant financial products
• Work with KYC agents to verify documentation
• Resolve application issues
• Ensure regulatory requirements are met
• Recommend additional services through a consultative sales approach
• Gather onboarding feedback and share insights with internal teams

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave
• Personal L&D budget
• Additional health and dental insurance
• Mental wellbeing platform
• WFH equipment allowance
• Flexible working from home
• Sabbatical leave