Branch Relationship Manager - Growth
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will acquire new-to-bank clients with AUM of at least INR 1 million through a need-based approach, while growing existing client relationships. You will build an acquisition pipeline through self-sourcing, referrals, walk-ins and local prospecting, cross-sell and up-sell products, activate e-channels, resolve customer queries within agreed timelines and ensure compliance including AML and KYC. You will work closely with branch, service and product teams to meet targets.
Requirements
- Minimum 2 years of experience in a reputed bank and proficiency in banking products
- Graduate (10+2+3 years of education)
- Preferably MBA (not mandatory)
- AMFI / IRDAI / FEDAI certification with BCSBI certification an added advantage
- Understanding of HNI sales and wealth management products
- Understanding of RBI banking guidelines, KYC and AML policies
- Knowledge of financial markets and products
- Strong relationship management and communication skills
Responsibilities
- Acquire and upgrade quality new-to-bank clients, especially affluent clients into the Treasures segment
- Build an acquisition pipeline through self-sourcing, referrals, walk-ins, local prospecting and community engagement
- Deepen wallet share and grow AUM of existing customers
- Achieve monthly and annual volume and revenue objectives
- Ensure activation of e-channels and savings book growth
- Cross-sell and up-sell products to improve product mix and client coverage
- Resolve customer queries and complaints within agreed TAT
- Coordinate with CBG colleagues, service teams and product specialists
- Ensure internal and regulatory compliance including AML/KYC and due diligence
