Associate Sales Engineer

Skills

About the Role

You will become an expert in the platform and help customers understand its capabilities. You will support discovery calls, demos, proofs of concept, API integrations, RFP responses, sales collateral, CRM records, and customer feedback activities while developing your sales engineering skills.

Requirements

• Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience
• 1+ years of experience in a customer-facing technical role
• Ability to explain complex technical concepts to technical and non-technical audiences
• Working knowledge of cloud software, APIs and integrations, or networking and automation systems
• Written and verbal communication skills
• Organization and attention to detail
• Comfort with CRM tools and productivity software

Responsibilities

• Learn Sierra's platform, agent design, workflows, and integrations
• Participate in customer discovery calls and answer technical questions
• Deliver product demos and support account coverage
• Support senior Sales Engineers in building demos and proofs of concept
• Educate customers on APIs, webhooks, and integration patterns
• Build and deploy scripts against a test environment
• Respond to RFPs, RFIs, and security questionnaires
• Create presentations, positioning statements, and sales collateral
• Maintain accurate CRM records and opportunity data
• Translate customer feedback into actionable product input
• Complete product, sales, and process training and certifications

Benefits

• Flexible unlimited paid time off
• Medical, dental, and vision benefits for employees and their families
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family-building benefits through Carrot
• Lunch, snacks, and coffee
• Discretionary benefit stipend
• Free alphorn lessons
• Equity plans