Associate Account Manager
Marqeta is a card-issuing and payment-processing technology company. Its platform helps fintechs, financial institutions, and technology companies build and manage debit, credit, prepaid, and virtual card programs.
Funding history
About Marqeta, Inc.
Marqeta provides a modern, API-driven card issuing platform for embedded payment and financial-service experiences. It offers card issuing and processing, virtual cards, Just-in-Time funding, dynamic spend controls, PCI-compliant widgets, fraud and risk tools, tokenization, data insights, and program management. Its customers use the platform for consumer and commercial payments, digital banking, credit, supplier payments, expense management, and commercial banking solutions.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as the day-to-day contact for a portfolio of customers, resolve operational needs, and escalate complex issues through resolution. You will analyze customer and program trends, maintain account-management materials, support customer-facing presentations and reporting, and improve operational processes with cross-functional partners.
Requirements
- 1–3 years of experience in account management, customer success, operations, business development, or a related field
- Written and verbal communication
- Excel or Google Sheets, including pivot tables, VLOOKUPs, and IF/SUMIF formulas
- Process improvement
- Interest in payments, financial services, or technology
Responsibilities
- Serve as the primary point of contact for a portfolio of Core Segment customers
- Manage support tickets, program inquiries, configuration questions, and status updates
- Ensure customer programs run smoothly and resolve issues promptly
- Build customer relationships and identify recurring needs
- Escalate complex issues and see them through resolution
- Analyze macro, business, technology, and pipeline trends for key customers
- Document and improve account-management operational processes
- Create and maintain templates, playbooks, and reference materials
- Prepare customer-facing materials, QBRs, executive briefing decks, reporting, and account summaries
- Perform data analysis and reporting on customer trends, program health, and portfolio insights
- Partner with Product, Engineering, Settlement, Compliance, and Support to close action items
Benefits
- Multiple health insurance options
- Flexible vacation time
- Retirement savings program with company contribution
- Equity in a publicly traded company
- Monthly remote-work stipend
- Annual development stipend
- Family-forming benefits
- Up to 20 weeks of parental leave
