Head of Customer Success
rhino.fi is a stablecoin onboarding and cross-chain infrastructure company that helps businesses accept, route, settle and activate stablecoins at global scale. It serves neobanks, card issuers, perpetual and derivatives DEXs, yield platforms and vaults, RWA platforms, remittance providers, merchants and embedded wallet providers.
Maintainer signals as of 8/10/2026
Projects
About rhino.fi
rhino.fi provides end-to-end stablecoin onboarding infrastructure, handling deposit, routing, settlement, compliance and automated on-chain activation so that funds become usable balances within seconds. Its core stack includes smart universal deposit addresses that accept stablecoins from any chain or CEX, automated onchain actions to get users into ready-to-use states, deterministic 1:1 cross-chain stablecoin routing and settlement, and a payments widget for multi-chain deposit UX, with checkout, fiat onboarding and native asset support listed as coming soon. The company reports processing over $15B in stablecoin volume with 99.99% transaction success across 20+ chains, and built-in KYT compliance screening on every deposit. It is used by neobanks and card issuers, remittance and payroll/mass payout platforms, merchants and retail payment providers, embedded wallet providers, perpetual and derivatives DEXs, yield platforms and vaults, and RWA platforms, with named partners/clients including Wirex, Extended, Tether, Paradex, GRVT, CPAY, EVEDEX, SwapX, Zircuit, Reveel and Synthesis.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own relationships with strategic B2B clients, lead onboarding and go-live, monitor account health, and run business reviews. You will build the Customer Success function, resolve technical and operational issues, manage incidents, drive renewals and expansion, and translate customer feedback into product insights.
Requirements
- 5+ years in Customer Success
- Recent experience as a function lead or head
- Experience owning and meeting OKRs or targets
- Relationship management, upselling and commercial proposition experience
- Strong understanding of blockchain fundamentals, stablecoins, wallets, exchanges or crypto payment flows
- CRM experience, including Pipedrive
- Metabase and SQL experience
- Based in Europe
- Fluent English
Responsibilities
- Own relationships with strategic B2B clients
- Manage onboarding and go-live for new accounts
- Monitor account health and address churn or dissatisfaction risks
- Run business reviews and strategic check-ins
- Build and expand the Customer Success team
- Own inbound client queries and resolve technical and operational requests
- Manage production incidents from detection through resolution
- Build account plans to drive upsell, cross-sell, volume growth and use case adoption
- Own renewals and commercial negotiations
- Report on portfolio revenue, retention and expansion performance
- Manage client communications, newsletters and product updates
- Translate client feedback and market signals into product briefs
- Maintain CRM pipeline data and account records
Benefits
- Quarterly in-person team meetups at global locations
