Associate Account Manager
Marqeta is a card-issuing and payment-processing technology company. Its platform helps fintechs, financial institutions, and technology companies build and manage debit, credit, prepaid, and virtual card programs.
About Marqeta, Inc.
Marqeta provides a modern, API-driven card issuing platform for embedded payment and financial-service experiences. It offers card issuing and processing, virtual cards, Just-in-Time funding, dynamic spend controls, PCI-compliant widgets, fraud and risk tools, tokenization, data insights, and program management. Its customers use the platform for consumer and commercial payments, digital banking, credit, supplier payments, expense management, and commercial banking solutions.
Skills
About the Role
You will support global strategic accounts by building customer relationships, identifying upsell and cross-sell opportunities, and helping customers use Marqeta’s platform to grow their businesses. You will coordinate account initiatives, analyze customer and market trends, maintain customer-management processes, and create business reviews and executive presentation materials. You will work across functions to keep partnerships and programs operating smoothly while identifying opportunities to improve business processes.
Requirements
- 3+ years of enterprise account management experience, ideally in fintech, payments, or banking.
- Strong verbal, written, presentation, and executive stakeholder communication skills.
- Experience managing global customers with multi-region stakeholder maps.
- Strong data literacy and ability to use metrics and analysis to shape account strategy and business reviews.
- Ability to manage complex parallel workstreams and competing priorities.
- Ability to operate effectively in ambiguous environments and make decisions with incomplete information.
- Experience with industry trends and competitive dynamics.
- Experience using AI tools to improve work efficiency and effectiveness.
Responsibilities
- Support the POD leader in managing key business accounts.
- Support day-to-day management of the segment portfolio.
- Maintain and grow revenue by identifying upsell and cross-sell opportunities.
- Ensure partnerships and programs run smoothly and successfully.
- Help customers manage their payments programs.
- Create monthly customer-focused updates with key metrics for the Revenue and Go-To-Market organization.
- Identify opportunities for business and process improvements.
- Develop presentation materials for business reviews, executive briefings, and process outlines.
- Analyze macroeconomic, business, technology, and pipeline trends for key customers.
- Support day-to-day customer-management processes.
Benefits
- Annual bonuses for eligible employees.
- Multiple health insurance options.
- Flexible vacation time.
- Retirement savings program with company contribution.
- Equity in a publicly traded company.
- Monthly remote-work stipend.
- Annual development stipend.
- Family-forming benefits.
- Up to 20 weeks of parental leave.
