Assistant Vice President Branch Manager
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will generate sales across banking products, monitor branch targets, and take action to address deviations. You will manage key customer relationships, advise customers on investments and financial decisions, grow the branch portfolio, address escalations, support audits, and guide branch personnel on sales, service, and compliance.
Requirements
- Branch-management experience at a reputed bank
- Interpersonal communication
- Client relationship management
- Internal regulations
- External regulations
- Teamwork
Responsibilities
- Generate sales through banking products and TPP
- Monitor branch sales-target achievement and address deviations
- Manage relationships with key customers
- Advise customers on investment and financial decisions
- Reduce customer dormancy and attrition
- Drive upselling and cross-selling
- Develop business prospects to grow asset and liability portfolios
- Address escalated customer queries and grievances
- Manage liaison with local authorities, RBI, and other banks
- Support periodic branch audits and formulate corrective action plans
- Guide branch personnel on customer relationships, sales, service, and compliance
- Identify training needs and ensure mandatory certifications
- Monitor performance and provide feedback to team members