Analyst Branch Relationship Manager
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will acquire and develop clients with qualifying assets, grow assets under management, increase product adoption, and meet volume and revenue objectives. You will activate digital banking channels, resolve customer concerns, execute product strategies, perform onboarding due diligence, manage operational risks, and comply with banking regulations.
Requirements
- Have at least two years of experience at a reputed bank.
- Demonstrate proficiency in banking products.
- Hold a graduate qualification based on 10+2+3 years of education.
- An MBA is preferred but not mandatory.
- AMFI, IRDAI, FEDAI, or BCSBI certification is advantageous.
- Possess strong relationship management and influencing skills.
- Demonstrate effective probing, listening, written communication, and verbal communication skills.
- Possess knowledge of the local market, competition, and competitive positioning.
- Demonstrate problem-solving, analytical, and attention-to-detail skills.
- Understand HNI sales, wealth management products, platforms, and operational procedures.
- Understand RBI banking and para-banking guidelines and applicable Indian laws and regulations.
- Understand KYC requirements and anti-money laundering policies.
- Possess knowledge of financial markets and products.
Responsibilities
- Acquire and upgrade qualified clients to the Treasures segment.
- Engage existing customers to retain and grow assets under management.
- Achieve monthly and annual volume and revenue objectives.
- Activate digital banking channels and grow savings balances.
- Implement product strategies through effective relationship management.
- Develop client trust and loyalty through relevant banking propositions.
- Optimize product mix, profitability, and client coverage.
- Deliver exemplary customer service and uphold service standards.
- Follow sales processes, complete risk reviews, and exercise onboarding due diligence.
- Build workflows and processes that support effective service delivery.
- Establish, manage, and grow the assets of mapped clients.
- Maintain complete knowledge of banking products and services.
- Resolve customer queries and complaints within the agreed turnaround time.
- Coordinate with colleagues and specialists to achieve branch objectives.
- Address operational risks, including security, health and safety, AML, and KYC requirements.
- Position the bank as the primary banking provider for clients.