AI Success Manager
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will partner with enterprise customers to drive adoption and measurable value, guide product use and configuration, design prompts and workflows, lead process change, refine deployments using data, maintain account health, manage renewals and risks, and run business reviews.
Requirements
- 2–7+ years of management consulting, customer-facing strategy and execution, or similar experience
- Framework development
- Systems thinking
- Problem solving
- Technical environment experience
- Data analysis
- SaaS configuration
- AI tool usage
- Executive communication
- Stakeholder influence
- Travel willingness
Responsibilities
- Guide customers to use product features effectively
- Design prompts, configure workflows, and configure rules when needed
- Drive product adoption, usage, and value realization
- Define customer success frameworks
- Lead process change management
- Use data and usage to refine deployments
- Maintain account health, renewals, and risk awareness
- Run business reviews and manage account priorities
Benefits
- Medical, dental, and vision coverage
- Flexible PTO
- Paid parental leave
- Retirement savings plan
- Remote work setup budget
- Monthly wellness and communication stipend
- In-office meal program for onsite employees
- Commuter benefits for onsite employees
- Bonus eligibility