Agent Operations Regional Lead
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa. Its offerings include money transfers, deposits and withdrawals, bill payments, airtime purchases, merchant payments, collections, bulk payments, and checkout APIs.
Funding history
Projects
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You oversee agent network acquisition and operations in your assigned region. You coordinate agent recruitment, ensure legal and policy compliance, manage training and certification, monitor cash and e-value availability, track performance, manage agent closures, and uphold customer service and operational standards.
Requirements
- Fluency in English and Krio, plus any additional local language
- 5+ years of relevant experience managing an agent network in Sierra Leone
- At least 2 years of experience managing field-based teams
- Experience overseeing agent network activities in upcountry Sierra Leone
Responsibilities
- Coordinate Agent Openers to identify opportunities for new agent locations and acquire agents
- Ensure agents are recruited in compliance with legal and policy requirements
- Ensure agents execute valid contracts and receive training on their contents
- Ensure agents are trained and certified on products, procedures, KYC, and AML/CTF
- Coordinate cash and e-value availability monitoring at agent locations
- Manage team performance through reports and regional assessments
- Identify agents for closure and recover Wave items and equipment
- Serve as the primary contact for the regional agency network
- Execute operational excellence, cost management, and compliance
- Champion excellent customer service and quality service delivery
Benefits
- Health insurance for the employee and dependents
- 26 weeks of parental leave for mothers
- 4 weeks of parental leave for fathers
- Subsidized child care
- Airtime reimbursement
- Free food
