Junior Executive Branch Operations
Nium provides global real-time payments infrastructure for businesses, banks, fintechs, marketplaces, payroll providers, and travel companies.
Projects
About Nium Pte. Ltd.
Nium is a global payments infrastructure company that enables businesses and financial institutions to collect, hold, convert, and disburse funds across borders. Its offerings include multi-currency accounts, global payouts, foreign exchange, beneficiary account verification, physical and virtual card issuance, stablecoin-backed cards, the Nium Portal, and APIs for payment integration. Nium serves banks, money transfer operators, marketplaces, payroll providers, spend-management companies, creator-economy platforms, airlines, hotels, and online travel agencies.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage foreign-currency cash delivery requests for retail and corporate customers. You will verify orders and supporting documents, coordinate dispatches and handovers, count and reconcile cash, maintain operational records and reports, respond to customer queries, and ensure compliance with KYC, AML, cash-custody, and forex requirements.
Requirements
- Bachelor's degree in any discipline; Commerce, Finance, Banking, or related fields preferred.
- 0–2 years of experience in branch operations, banking operations, cash handling, customer service, or forex services preferred.
- Strong numerical ability and customer-handling skills for fresh graduates.
- Integrity, accountability, and responsibility in handling cash and customer transactions.
- Professional communication and customer-service skills.
- Organizational and problem-solving skills.
- Ability to work in a fast-paced, transaction-driven environment.
- Willingness to learn forex operations and compliance processes.
Responsibilities
- Manage and execute foreign-currency cash delivery operations for retail and corporate customers.
- Verify customer requirements, currencies, denominations, order details, delivery instructions, and supporting documentation before dispatch.
- Coordinate with branch, cash-vault, logistics, sales, and customer-support stakeholders.
- Ensure proper foreign-currency handover against valid identification, documentation, and compliance requirements.
- Verify, count, and reconcile foreign and local currency cash.
- Follow cash-custody procedures, branch security controls, and cash-management policies.
- Monitor delivery requests and update relevant stakeholders on transaction status.
- Maintain records of cash movements, deliveries, transactions, and operational documentation.
- Handle customer queries regarding cash deliveries, transaction status, documentation, and service processes.
- Ensure transactions comply with forex regulations, KYC, AML, and internal compliance guidelines.
- Assist with branch transaction processing, reporting, documentation, and process improvements.
- Prepare reports on cash deliveries, reconciliation, pending requests, and branch performance.
Benefits
- Performance bonuses
- Sales commissions
- Equity for specific roles
- Recognition programs
- Medical coverage
- 24/7 employee assistance program
- Generous vacation programs
- Year-end shutdown
- Hybrid work environment with three office days per week
- Company-wide social events
- Team bonding activities
- Happy hours
- Team offsites
