Senior Client Funding Operations Specialist
TMGM (Trademax Global Limited / Trademax Australia Limited) is an online CFD and forex broker offering trading in Forex, Precious Metals, Cryptocurrencies, Oil, Shares and Indices. It serves retail investors globally, providing platforms like MetaTrader 4/5 and its own TMGM app, with competitive spreads, high leverage, and various account types including cent accounts.
About TMGM
TMGM is a global online trading broker operating under Trademax Australia Limited (regulated by ASIC, AFSL no. 436416, based in Sydney, NSW, Australia) and Trademax Global Limited. The company offers CFD trading across six asset classes—Forex, Precious Metals, Cryptocurrencies, Oil, Shares, and Indices—via industry-standard platforms such as MetaTrader 4 and MetaTrader 5, as well as its own TMGM mobile app. It serves retail traders and investors in over 150 countries (excluding the US, Malaysia and Thailand), offering features like tight spreads from 0.0 pips, leverage up to 1:1000, minimum deposits as low as $15-$100, fast execution, segregated client funds, and multiple funding options with no fees. TMGM also provides educational resources including a trading academy, webinars, market news and analysis, and runs promotions such as trading competitions, referral bonuses, and cashback programs. The company has sponsorship partnerships with Chelsea FC and the Brooklyn Nets, and has received numerous industry awards for broker services, trading platforms, and customer support across the Asia-Pacific region.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will process client deposits, withdrawals, and internal transfers across trading platforms and payment channels. You will reconcile client accounts, platform balances, and bank statements; prepare funding reports; resolve transaction issues and client queries; monitor funding activity and channel performance; support AML/CTF checks; analyse data; and test new funding products.
Requirements
- Bachelor’s degree in Finance, Business, Economics, or a related field.
- Experience in the CFD or financial services industry.
- Analytical skills.
- Problem-solving.
- Microsoft Excel.
- Data analysis.
- Communication.
- Teamwork.
Responsibilities
- Review and process client deposits, withdrawals, and internal transfers across trading platforms and payment channels.
- Perform daily reconciliation of client accounts, platform balances, and bank statements.
- Prepare daily and weekly financial reports, funding summaries, and account status updates.
- Identify and escalate unusual funding activity, trading anomalies, and operational discrepancies.
- Resolve transaction issues, exceptions, and client funding queries.
- Follow regulatory requirements and support AML/CTF checks for transactions.
- Collect and analyse key statistics to improve efficiency and client service.
- Monitor funding-channel performance and provide optimisation insights.
- Identify, analyse, and report abnormal funding situations to relevant stakeholders.
- Test new funding product launches and conduct maintenance tests.
Benefits
- Milestone anniversary gifts that grow with each year of service.
- Team-building activities.
- Flexible Spending Account (FSA).
