CD Agent Ops Regional Lead Pool
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa.
Funding history
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will oversee agent-network acquisition and operations across your assigned region. You will coordinate agent openers, contracting, training, liquidity monitoring, performance reviews, offboarding, customer-service standards, and compliance with internal and regulatory requirements. You will serve as the main contact for agent acquisition and Wave products while managing field activities and regional results.
Requirements
- 5+ years of experience managing a large regional agent network in mobile money, finance, fintech, telecom, or technology in the Democratic Republic of the Congo
- At least 2 years of experience leading and managing field teams
- Proven stakeholder-management experience through strategic monitoring and reporting
- Fluency in English and French
- Willingness to travel up to 90% of the time within the Democratic Republic of the Congo
- Work authorization in the Democratic Republic of the Congo
Responsibilities
- Coordinate Agent Openers to identify areas for new agents and acquire agents under selection guidelines
- Ensure agents are recruited, contracted, and trained in compliance with legal and regulatory requirements
- Ensure agents complete product, procedure, KYC, and AML/CFT training and certification
- Coordinate delivery of supplies and point-of-sale branding
- Monitor cash and e-value availability at agent locations with liquidity and network-quality teams
- Guide teams in monitoring agent performance, emerging issues, and regional results
- Coordinate agent offboarding, equipment retrieval, and brand-signage removal
- Serve as the primary contact for agent network acquisition and products in the region
- Ensure operational excellence, cost control, policy compliance, and regulatory compliance
- Promote customer-service excellence and service-quality standards
Benefits
- Performance reviews twice a year
- Bonuses for high-performing employees with more than 6 months at the company
- Health insurance for employees and dependents
- 26 weeks of parental leave for mothers
- 4 weeks of parental leave for fathers
- Financial assistance for childcare upon returning to work
- Phone plan reimbursement
- Free meals
