Agent Development Manager Implementations
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own customer implementations end to end. You will understand support workflows, configure and test agents, drive implementation plans, surface risks early, coordinate stakeholders, and improve the speed, quality, and consistency of agent delivery.
Requirements
- 4+ years in implementation, onboarding, professional services, technical account management, or a similar customer-facing software role
- Experience leading complex software or AI deployments with measurable results
- Technical fluency with SaaS platforms, integrations, and APIs
- Ability to communicate with executives and operators
Responsibilities
- Lead AI agent builds from zero to one
- Design agent development strategies for customer goals and technical environments
- Drive implementation plans and surface risks early
- Configure and test customer agents
- Improve agent-build speed, quality, and consistency through systems, tooling, and automation
Benefits
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life balance stipend
- Daily office lunches and snacks
- Take-what-you-need vacation policy
