Account Manager - North America - Enterprise Segment
ElevenLabs is an active AI research and product company offering generative-audio, creative, conversational-agent, and developer platforms.
Funding history
About ElevenLabs
ElevenLabs builds AI products for speech, transcription, voice cloning, dubbing, music, sound effects, and conversational agents. Its current platforms are ElevenCreative for content creation, ElevenAgents for voice and chat agents, and ElevenAPI for developer access to AI audio models.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Own the commercial relationship and customer success across 25 to 50 enterprise accounts, advising customers on AI products and integrations while driving value realization, cross-sell, net revenue retention, and renewals.
Requirements
- 5 to 7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products
- Experience owning enterprise revenue, retention, and expansion outcomes
- Ability to run expansion motions without a sales handoff
- Ability to navigate relationships between champions and economic buyers
- Technical familiarity with AI concepts, API integrations, and SDKs
- Ability to use product data to identify health signals and expansion opportunities
- Ability to present to executives, collaborate with engineers, and close with procurement
Responsibilities
- Own the commercial relationship and customer success across enterprise accounts
- Build executive relationships and success plans
- Advise customers on agent design, voice customization, conversation flows, and integrations
- Use data and logs to identify customer friction
- Own net revenue retention
- Drive product cross-sell
- Lead renewals end to end
- Identify expansion opportunities and customer risks
Benefits
- Annual professional development stipend
- Annual social travel stipend
- Annual company offsite
- Monthly co-working stipend