Account Manager - Local Payments

12 hours agoSenior Taguig City, Metro Manila, Philippines Onsite Full Time Sales Jobs by Coins

Skills

Mandarin Chinese Fintech Merchant Acquisition E-Wallet Pos Qr Payments Qr Payment Business Development Communication Presentation Payments Negotiation Account Management Portfolio Management

About the Role

You will identify, approach, and onboard new merchants across various industries to use payment services such as POS terminals, QR payments, and e-wallets. You will build and maintain strong relationships with existing merchants to drive usage, retention, and satisfaction. You will negotiate merchant discount rates, commercial terms, and service agreements. You will collaborate with internal teams to support smooth onboarding and integration, and serve as the main point of contact for merchant queries, support, and escalations. You will monitor account and portfolio performance, track transaction volumes, and identify growth opportunities while staying updated on industry trends and competitor offerings.

Requirements

Bachelor’s degree in Business or a related field
2–4 years of experience in merchant acquisition, business development, or account management, preferably in fintech, banking, payments, or e-commerce
Proven experience in closing deals and managing a high-volume portfolio
Excellent communication, presentation, and negotiation skills
Customer-focused mindset with a strong drive to exceed targets and KPIs
Self-starter with strong organizational and time management abilities
Ability to coordinate with international partners and stakeholders
Proven track record of meeting or exceeding quotas and receiving positive customer feedback
Can speak and understand Mandarin Chinese is a plus

Responsibilities

Identify, approach, and onboard new merchants across various industries to use payment services (e.g., POS terminals, QR payments, e-wallets)
Build and maintain strong relationships with existing merchants to drive usage, retention, and satisfaction
Negotiate merchant discount rates (MDRs), commercial terms, and service agreements
Collaborate with internal teams (e.g., product, tech, and operations) to support smooth onboarding and integration
Serve as the main point of contact for merchant queries, support, and escalations
Monitor account and portfolio performance, track transaction volumes, and identify growth opportunities
Stay updated on industry trends, competitor offerings, and customer needs in the payments and fintech space