Account Manager, Corporate
Skills
About the Role
You will serve as the main point of contact for our Corporate clients, handling inbound queries, outbound engagement, relationship updates, and renewal discussions. You'll work with a variety of clients across all industries and verticals, and you'll collaborate with account executives to identify new business opportunities and expand our footprint within each client account. You'll maximize retention, forecast renewal rates, identify revenue at risk, and cultivate relationships with users and key stakeholders so that AlphaSense is seen as a business partner rather than a vendor. You'll also plan onboarding and training initiatives, hold business reviews, and gather client feedback to share internally with product, marketing, and sales teams.
Requirements
- Demonstrated success at managing and growing relationships within Fortune 1000 clients
- Strong business acumen and commitment to effective processes and tactics
- Ability to learn and adapt quickly
- Understanding of best practices for client engagement within a SaaS environment
- Exceptional oral, written and presentation skills
Responsibilities
- Maximize retention rate across the book of business
- Increase and drive adoption of AlphaSense solutions into other business units of existing clients
- Identify revenue at risk in order to best position the company to prevent churn
- Forecast retention rates
- Collaborate with Account Executives to identify growth opportunities within the book of business
- Communicate with users and decision makers to identify white space and craft messaging to prospective users
- Cultivate relationships with users and key stakeholders
- Hold Business Reviews with key stakeholders
- Plan and execute new user onboarding and training initiatives
- Conduct consistent proactive outreach with relevant material and information
- Serve as physical presence within each client through floor walks and lunch and learns
- Serve as advocate for AlphaSense to the client and for the client within AlphaSense
- Acquire value stories and product feedback from clients and circulate internally