Account Manager APAC
Blockchain intelligence company providing tools to detect, investigate, and manage crypto-related fraud, financial crime, and compliance for institutions and government agencies.
Funding history
Investors
About TRM Labs
TRM Labs provides blockchain intelligence for investigations and compliance, offering products such as forensics, wallet screening, entity screening, transaction monitoring, and APIs. It serves financial institutions, crypto businesses, and public sector agencies to trace funds, assess risk, and build cases across digital assets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Manage a portfolio of APAC private sector accounts, oversee the full post-sale lifecycle from onboarding to renewal and expansion, build trusted stakeholder relationships, and collaborate cross-functionally to turn customer feedback into actionable insights.
Requirements
- 3+ years of experience in Account Management, Customer Success, or post-sale SaaS.
- Experience managing renewals, expansions, and quota-bearing commercial conversations.
- Ability to operate across APAC markets and diverse regulatory environments.
- Familiarity with AML, sanctions, KYC, fraud, risk, or crypto compliance.
- Comfort managing a high-volume book of business and competing priorities.
- Strong customer presence and stakeholder relationship-building skills.
- Clear, direct communication and active listening skills.
- Proficiency with CRM and sales tooling such as Salesforce.
- High autonomy, accountability, adaptability, resilience, and collaboration.
Responsibilities
- Drive net retention and expansion across APAC private sector accounts.
- Own renewal and expansion motions from commercial negotiation through close.
- Prepare for customer conversations using account, regulatory, compliance, and expansion context.
- Build trusted relationships with senior and working-level stakeholders.
- Maintain accurate Salesforce pipeline and forecast data.
- Partner with Sales, Customer Success, Product, and Solutions Architecture on customer insights.
- Develop satisfied customers who renew, expand, and advocate for TRM.
