Account Manager
Adyen is a financial technology company providing a unified platform for payments, data, and financial products. It serves global enterprises, retailers, platforms, marketplaces, and other high-growth businesses.
Projects
About Adyen
Adyen provides payment processing and financial technology services through a single platform. Its offerings include online and in-person payments, payment methods, risk management, authentication, revenue optimization, issuing, payouts, liquidity management, embedded accounts, and capital. Adyen typically serves global enterprises, retailers, SaaS platforms, marketplaces, and other high-growth businesses.
Skills
About the Role
You will manage relationships with innovative international merchants across multiple industries and channels. You will collaborate closely with other Account Managers on a wide portfolio of mid-sized, fast-growth accounts, taking responsibility for ramping and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn. You will drive commercial discussions for joint accounts while striving to meet strategic and financial targets. You will prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant. You will feel comfortable with spreadsheet analysis and technical discussions about the nuances of payments, and you will serve as a feedback loop for your customers internally.
Requirements
- 1-3 years of full-time work experience in a client-facing, commercial role such as account management, consulting, or in the payments industry from a merchant side
- Experience in complex enterprise software, technical infrastructure or financial services is a bonus
- Full professional written and verbal proficiency in German and English (other languages are a plus)
- Willingness to travel domestically and internationally
- Strong time management skills
- Strong communication skills and ability to organize and lead customer meetings in person, over the phone, or online
Responsibilities
- Collaborate with other Account Managers on many different accounts across a wide range of industries
- Ramp and grow customers with a focus on commercial growth, customer satisfaction, and reducing churn
- Drive commercial discussions for joint accounts while meeting strategic and financial targets
- Prioritize and manage short and long term projects with varying timelines across multiple accounts
- Leverage internal support teams where relevant
- Perform spreadsheet analysis and engage in technical discussions about payments
- Serve as a feedback loop for customers internally