Account Management Team Lead

1 day agoLead Anywhere Remote Bizdev Jobs by Cryptopay

Skills

Account Planning Cross-Sell Client Relationships Strategic Thinking Igaming Leadership Crm Compliance Reporting Stakeholder Management Analysis Cross-Selling Merchant Operations Communication Payments Data Analysis Account Management Client Relationship Upselling

About the Role

You will lead the account management function and oversee daily portfolio operations. You will mentor and develop Account Managers, act as the primary escalation point for complex client issues, and coordinate with Sales, Product, Operations and Compliance to deliver seamless service. You will analyze client performance data, identify growth opportunities and drive revenue through upselling, cross-selling and renewals while ensuring compliance with internal policies and regulatory requirements.

Requirements

5+ years of experience in the payments industry with strong understanding of payment ecosystems and merchant operations
3+ years of experience working with high-risk industries, preferably iGaming or similar verticals
2+ years of leadership experience managing or mentoring Account Managers or client-facing teams
Commercial mindset with focus on revenue growth, upselling, and cross-selling
Proven leadership and team management skills
Strong client relationship management skills and proactive problem-solving
Excellent communication and interpersonal skills
Strong analytical and strategic thinking capable of interpreting data and identifying account growth opportunities
Resilience and adaptability in managing complex client situations
Fluent English and Russian
Willingness to travel for business including industry conferences and client meetings

Responsibilities

Lead daily operations of the account management team
Manage, mentor, and develop Account Managers through regular reviews and coaching
Build and maintain strong relationships with key strategic clients
Monitor account performance and identify growth opportunities; drive revenue through upselling, cross-selling, and renewals
Serve as primary escalation point for complex client issues and coordinate timely resolutions with internal teams
Establish and maintain structured account management processes including reporting, account planning, and CRM documentation
Collaborate with Sales, Product, Operations, and Compliance to align service delivery with client needs
Analyze client performance data and deliver actionable insights
Ensure account management activities comply with internal policies and regulatory requirements

Benefits

Collaboration with leading companies in the payments and digital assets ecosystem
Exposure to global clients and industry events