Workplace Technology Operation
Notion is an AI workspace for capturing team knowledge, finding answers, and automating work with agents.
Funding history
About Notion
Notion Labs, Inc. operates a collaborative workspace that combines documents, knowledge management, databases, projects, search, and AI-enabled automation. Its developer platform provides an API for connecting workspaces to external tools and automating workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide onsite and remote technical support for employees, devices, software, connectivity, SaaS tools, conference-room AV, and internal events. You will manage account provisioning, device preparation, inventory, procurement coordination, repairs, returns, and deprovisioning. You will improve support documentation, self-service resources, and recurring workflows through AI-assisted or lightweight automation. You will partner on access, endpoint, and security-related workflows and occasionally travel to support EMEA offices and events.
Requirements
- Professional fluency in English
- Workplace IT support experience with macOS, Windows, iOS, Android, conference-room AV, peripherals, TCP/IP, DHCP, DNS, Wi-Fi, and VPN
- Experience supporting Okta, Google Workspace, Slack, Microsoft 365, Intune, Fleet, or similar systems
- Understanding of ITSM principles and familiarity with ticketing tools
- Operational judgment regarding access, endpoint hygiene, documentation, IT compliance, and security escalation
- Experience using AI-assisted resources or lightweight automation
Responsibilities
- Provide onsite and remote technical support for hardware, software, connectivity, SaaS tools, conference-room AV, and internal events
- Manage employee and device lifecycle workflows, including provisioning, device preparation, inventory, procurement, returns, repairs, and deprovisioning
- Improve SOPs, resource-library content, handoffs, self-service resources, and scalable support practices
- Improve recurring support workflows using AI or lightweight automation
- Partner on access, endpoint, and security-adjacent workflows
- Travel occasionally to support EMEA offices, events, launches, and hands-on IT needs