Workplace Specialist

Skills

About the Role

You'll run the Toronto office end to end, from the space and service partners to the guest experience and the front door. You'll work with real independence, taking priorities from a remote manager and the global Workplace team and escalating contract, spend and risk matters. The office is a serviced suite at iQ Offices, 302 Bay Street, with a hybrid schedule of 3 days in office and 2 working from home.

Requirements

• 4+ years in workplace operations, office management, facilities or hospitality, including as primary or only Workplace person on site
• Breadth across facilities, vendors, front of house, events and onboarding
• Direct experience managing vendors to scope
• Foundational understanding of office systems (HVAC, plumbing, electrical, lighting)
• Event and hospitality execution experience
• Comfort tracking spend, invoices and POs
• Strong judgment working with a remote manager
• Clear written and verbal communication
• Self-starter who builds process

Responsibilities

• Hold the office to the Workplace team's standard and walk it daily
• Manage the relationship with iQ Offices and building management, and resolve facilities issues
• Coordinate deliveries, freight and loading dock bookings
• Maintain the vendor book and hold vendors to scope
• Run pantry, snack, coffee and catered lunch programs
• Own the front door, visitor experience, badges and mail
• Plan and run onsite events and client and executive visits
• Run new hire Day 1 onboarding
• Maintain seating chart, track desk utilization and manage supplies
• Submit POs and track spend against budget
• Execute emergency preparedness and keep office aligned with Ontario health and safety requirements
• Administer workplace tools and own the request queue
• Document SOPs and the site playbook

Benefits

• Equity
• Structured hybrid working arrangement: 3 days in office, 2 days from home