Workplace IT Specialist
OKX is a leading global cryptocurrency exchange offering a wide range of trading services, including spot and derivatives trading, as well as Web3 solutions.
Maintainer signals as of 9/25/2026
Investors
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About OKX
OKX is a global cryptocurrency exchange known for its trading services and financial products. The platform offers a wide range of features, including spot and derivatives trading, staking services, and a user-friendly interface suitable for both beginners and experienced traders.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
The Workplace IT Specialist owns local office IT and workplace technology support in Malta, assists EEA users, manages endpoint lifecycles, supports onboarding and offboarding, troubleshoots infrastructure, maintains documentation, and improves IT operations through automation.
Requirements
- 2+ years of experience in IT Support, Desktop Support, IT Operations, or a similar enterprise technical support environment.
- Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or a related field, or equivalent practical experience.
- Strong enterprise macOS support experience.
- Experience supporting Google Workspace and Lark Suite.
- Understanding of SSO authentication, endpoint security, password management, and drive encryption.
- Strong troubleshooting skills across hardware, software, operating systems, networking basics, and endpoint technologies.
- Fluent professional English.
- Excellent customer service and interpersonal skills.
- Ability to prioritize tasks, adapt to changing priorities, and work independently as the sole on-site IT presence in Malta.
- Comfort using AI tools for productivity, automation, and documentation.
Responsibilities
- Deliver technical support for hardware, software, operating systems, business applications, and workplace technology.
- Provide first-line support for collaboration, productivity, and business applications.
- Manage device provisioning, deployment, maintenance, inventory, troubleshooting, and secure retirement.
- Partner with HR and hiring managers on employee onboarding and offboarding.
- Support conference room AV, video conferencing, VOIP, printers, CCTV, access control, and office infrastructure.
- Troubleshoot endpoint, networking, Wi-Fi, VPN, identity, and access issues.
- Support Global IT initiatives, office moves, technology refreshes, and security projects.
- Create and maintain knowledge base articles, SOPs, and technical documentation.
- Manage support requests, maintain SLA adherence, identify recurring issues, and improve IT service delivery.
Benefits
- Competitive total compensation package
- L&D programs and education subsidy
- Various team building programs
- Company events