Web Strategist Lead
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You'll shape the customer journey across openai.com, helping audiences from individual developers to large enterprises discover products, find information, and take the right next step. You'll define audience journeys, shape navigation and information architecture, guide content and storytelling, and connect self-service with human support. You'll create journey maps, experience briefs, and rough wireframes, partner on a long-term roadmap, and use research and experimentation to improve journeys over time. This is a senior individual contributor role based in San Francisco, in office three days a week.
Requirements
- 10+ years of experience leading web strategy, digital experience, UX, or product strategy
- Experience shaping and improving complex websites, preferably for B2B technology companies, with a portfolio
- Strong product judgment connecting technical capabilities to audience needs
- Experience in customer journeys, information architecture, navigation, and content strategy
- Understand when self-service helps and when a go-to-market conversation adds value
- Ability to turn ambiguous needs into clear direction and collaborate across disciplines
Responsibilities
- Define audience journeys from discovery through evaluation, adoption, and deployment
- Shape navigation, information architecture, and connections across products, use cases, stories, and resources
- Guide content and storytelling in partnership with Content and Creative
- Connect self-service and human support experiences
- Create journey maps, experience briefs, and rough wireframes
- Partner with Web on a long-term roadmap and stay involved through delivery
- Use research, visitor behavior, and experimentation to improve journeys
Benefits
- Equity
- Medical, dental, and vision insurance with employer HSA contributions
- Pre-tax Health FSA, Dependent Care FSA, and commuter accounts
- 401(k) with employer match
- Paid parental leave up to 24 weeks for birth parents and 20 weeks for non-birthing parents
- Paid medical and caregiver leave up to 8 weeks
- Flexible PTO for exempt employees, up to 15 days for non-exempt
- 13+ paid company holidays and coordinated office closures
- Paid sick or safe time
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily meals in offices and meal delivery credits
- Relocation support for eligible employees
- Charitable donation matching and wellness stipends
