VIP Team Manager
FanDuel is a premier US-based gaming destination, offering daily fantasy sports, sports betting, and online casino games. Founded in 2009 to innovate the fantasy sports industry, it has become a leading mobile sports betting operator, allowing users to bet on sports, play online games, and build fantasy teams across a wide array of professional sports leagues.
Funding
Projects
About FanDuel
FanDuel is the premier gaming destination and #1 Sportsbook in the United States. What started as a backyard brainstorm in Texas in 2009 has grown into a major force in the gaming industry. The company revolutionized fantasy sports by simplifying the season-long game into daily contests, allowing fans to compete and win daily. Today, with over 12 million registered users, FanDuel offers a wide range of products including sports betting on leagues like the NFL, NBA, MLB, and NHL; an online casino with blackjack, slots, and live dealer games; daily fantasy sports for various sports like football, baseball, and basketball; and horse racing betting for major events. Additionally, FanDuel provides content through FanDuel TV and insights via FanDuel Research, making every moment of the game more engaging for its users.
Skills
About the Role
You will manage a portfolio of high-value players, build trusted customer relationships, and deliver proactive, tailored VIP service. You will safeguard responsible gaming and compliance, coordinate with internal departments, meet service targets, arrange rewards and hospitality, host VIP events, and mentor VIP Account Managers.
Requirements
- Minimum of 4 years of experience in a high-end customer service field preferred
- Team management experience preferred
- Excellent verbal and written communication skills
- High-level hospitality experience preferred
- Knowledge of the online gaming industry
- People management experience preferred
- Knowledge of sports or experience in a heavily regulated industry
- Analytical skills and experience with Excel
- Organizational and planning skills
- Understanding of marketing processes preferred
- Ability to work non-traditional business hours
Responsibilities
- Manage and retain a portfolio of high-value players
- Provide proactive, enhanced VIP service to encourage loyalty
- Keep responsible gaming and compliance central to all activities
- Develop customer relationships and offer tailored rewards through regular correspondence
- Collaborate with other departments to improve the customer experience
- Meet productivity, quality, and service-level targets
- Offer bonuses, gifts, and hospitality invitations in line with business requirements
- Meet and host VIPs at hospitality events
- Deliver responsible gaming protocols
- Manage, mentor, and develop VIP Account Managers
Benefits
- Extended medical coverage
- Vision coverage
- Dental coverage
- Life insurance
- Disability insurance
- Retirement program with employer contributions
- Short-term or long-term incentive compensation
- Cash bonuses
- Stock program participation
- 12 holidays
- Two floating holidays
- Paid sick time
