Engagement Manager

Skills

About the Role

You will own enterprise deployments and customer pilots that typically last 60–90 days. You will partner with an Account Executive to plan and execute engagements, train and coach users and executives through change management, and ensure customers realize value from the platform. You will coordinate across Sales, Data Science, and Solutions Engineering; assess customer data and business impact; deepen enterprise value; and improve established engagement-management practices. You will represent customer and business interests internally, work directly with Enterprise Account Executives, and travel to customer sites approximately 10–15% of the time.

Requirements

• Have approximately 2+ years of customer-facing experience with ownership of customer or partner outcomes, such as B2B SaaS Customer Success, Consulting, or Account Management.
• Demonstrate strong communication skills with internal and external audiences, including daily users and Fortune 1000 executives.
• Synthesize and clearly articulate customer-relevant data visually and verbally.
• Demonstrate storytelling skills.
• Have a record of managing software deployments or change management across multiple teams and stakeholders while meeting project deadlines and driving customer adoption and results.
• Demonstrate high agency, proactive problem-solving, customer focus, and an ownership mindset.
• Work effectively in uncertain, fast-moving, ambiguous environments.
• Be a team player.

Responsibilities

• Lead enterprise software deployments and customer pilots.
• Plan and execute 60–90-day customer engagements with an Account Executive.
• Train and coach end users and executives through change management.
• Develop practical expertise in LLM applications.
• Partner with Solutions Engineering and Data Science to deepen enterprise value.
• Analyze customer data and evaluate business impact.
• Improve established engagement-management practices.
• Coordinate cross-functional stakeholders across Sales, Data Science, and Solutions Engineering.
• Partner directly with Enterprise Account Executives.
• Travel to customer sites approximately 10–15% of the time.

Benefits

• Equity
• Bonus