Senior Client Service Manager

Skills

About the Role

You will serve as the dedicated point of contact for clients and deliver exceptional service. You will engage clients by telephone and email to discuss financial markets, explain investment strategies, and demonstrate platform capabilities. You will manage the client journey from education through long-term retention, handle complex inquiries, and resolve high-priority issues.

Requirements

• Communicate complex financial concepts clearly and engagingly.
• Demonstrate business fluency in German and English.
• Show a strong interest in financial markets, including stocks, cryptocurrencies, ETFs, Smart Portfolios, and CFDs.
• Hold a desirable Bachelor's degree in Finance, Economics, or a related field.
• Demonstrate success in a client-facing financial-services role such as account management, retention, or customer service.
• Manage multiple priorities in a fast-paced environment.
• Use AI tools to automate routine tasks, improve client communication, and support account growth.

Responsibilities

• Serve as the dedicated primary point of contact for clients.
• Engage clients by telephone and email to discuss financial markets and investment strategies.
• Explain products, services, and platform capabilities.
• Manage the full client experience from education through long-term retention.
• Handle complex client inquiries and resolve high-priority issues.

Benefits

• Flexible hybrid work model with two remote days per week after the initial training period.
• Necessary work equipment provided.
• Monthly meal and food shopping allowance.
• Subsidy for the Deutschlandticket train ticket.
• Complimentary drinks and snacks in the Frankfurt office.
• Stable and predictable Monday-to-Friday working hours.
• Regular team-building events and social activities.